EARL Conference.

Alice Dewar-Mills

Fractional Director, Fractional on Demand

The Dashboard Wasn’t the Problem: Fixing the Data Behind the Decisions

What started as a request for better reporting quickly exposed a much bigger problem underneath.

Using Lawstop’s legal-aid process as a case study, we’ll show how disconnected systems, inconsistent identifiers and undocumented business rules made apparently simple questions difficult to answer — and how working through them revealed over £300k requiring investigation or action.

We’ll share the practical lessons: understand the business process first, make rules explicit, work closely with domain experts and validate as you go.

The dashboard came last. Getting the data right was what made it useful.